Guide Marche ("we", "us", or "the Operator") establishes the following Privacy Policy regarding the handling of users' personal information in connection with the Service.

Language of the Privacy Policy

The official version of this Privacy Policy shall be the Japanese version. If a translated version in any language other than Japanese is prepared and any discrepancy or inconsistency arises between the Japanese version and the translated version, the Japanese version shall prevail.

Information We Collect

In providing the Service, we may collect the following information: email address, phone number, profile information, identity verification document information, location information, payment-related information, information related to the creation, booking, purchase, and use of guide plans, inquiry details, device information, IP address, cookies, and other usage-related information.

Purpose of Use

We use the information we collect for the following purposes: providing and operating the Service, login and registration, identity verification, searching and displaying guide plans, processing reservations, purchases, and payments, sending notifications and communications to users, preventing fraudulent use, responding to violations of the Terms and Conditions, improving the Service and developing new features, creating statistical data, and complying with legal requirements or requests from government authorities.

Integration with External Services

When users log in using LINE, Facebook, or other external services, we may obtain information provided by those services that is necessary for operating the Service.

Provision of Personal Information to Third Parties

We do not provide users' personal information to third parties except in the following cases: with the user's consent, when providing payment-related information to payment service providers, when providing identity verification information to identity verification service providers, when required by law, when necessary to protect the life, body, or property of an individual, when responding to lawful requests from courts, police, or other public authorities, or in connection with a business transfer or change in the operator of the Service.

Outsourcing

We may outsource the handling of personal information to external service providers to the extent necessary for operating the Service.

Information Management

We implement reasonable security measures to prevent the leakage, loss, alteration, or unauthorized access of personal information.

Retention Period of Personal Information

We retain personal information for as long as necessary to provide the Service. Even after a user closes their account, usage history, payment records, identity verification records, inquiry records, and other related information may be retained as necessary to prevent fraud, resolve disputes, comply with legal obligations, and protect rights. Personal information that is no longer required will be deleted or anonymized within a reasonable period.

Use of Cookies and Similar Technologies

We may use cookies and similar technologies to improve the usability of the Service and analyze how the Service is used.

Changes to the Privacy Policy

We may revise this Privacy Policy as necessary. Any changes will take effect when posted on the Service. Users are responsible for reviewing this Policy periodically.

Contact Information

For inquiries regarding the handling of personal information, please contact us through the support contact specified in the Terms and Conditions.

Last Updated (UTC+09:00)

June 1, 2026